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How Can We Help?
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About the Trust, Funding, and the Benefit Plan
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Dental
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Extended Health Care
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Paramedicals
- Why do I have to pay a portion of the charge when I go to my Massage Therapist, Chiropractor, etc.?
- With all these factors, how much would I be reimbursed by PBC?
- How do I know if my practitioner is registered?
- How can I minimize out of pocket expenses on paramedical costs?
- I do not need all the paramedical benefits offered. Can I transfer those limits to treatments that I use more often, like naturopath or massage therapy?
- When will the special funding for Mental Health Supports be ending?
- Will the JFBT be adding gender affirmation coverage?
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Prescription Drugs
- Why am I not being reimbursed for my prescription drugs when I have coverage?
- What prescription drugs are covered under my plan?
- What if there is no alternative medication I can take? What is Special Authority?
- How does PharmaCare decide which drugs to cover?
- How do I save money on my prescriptions?
- How do I contact PBC if I have any questions about a claim or coverage?
- How do I log into my PBC account?
- I am going on a trip out of province or country. For what am I covered? Do I need to get extra coverage?
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Long Term Disability
- Where can I find information on the JFBT Long Term Disability (LTD) plan?
- Who is Canada Life?
- I am unable to work due to a disability. What do I do?
- How do I apply for LTD benefits?
- What are the ‘Own Occupation’ and ‘Any Occupation’ periods, and how do they affect my disability claim?
- What if I do not agree with Canada Life’s decision to deny or terminate my claim for LTD benefits?
- What is a Claims Review Committee (CRC)?
- What is a Rehabilitation Review Committee (RRC)?
- What is the Early Retirement Incentive Benefit (ERIB) program and how do I know if I qualify?
- Will I still continue to receive LTD benefits if I access my pension, either through retirement or I accept the Early Retirement Incentive Benefit (ERIB) program payout?
- How do I contact Canada Life if I have any questions about my LTD claim?
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Group Life and Accidental Death or Dismemberment
- Who is my Group Life and Accidental Death & Dismemberment (AD&D) coverage with?
- Can I designate one or more people to receive my life insurance?
- How do I change or add a beneficiary?
- How will my beneficiary receive my Life/AD&D benefit?
- If there are questions about a Life/AD&D claim that has been submitted, who should be contacted?
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Vancouver
- Phone: 604-646-1200 (Vancouver)
- Toll Free: 1-888-292-4111
- Email: Vancouver.dmso@canadalife.com
Langley
- Phone: 604-455-2700
- Toll Free: 1-888-262-0749
- Email: Langley.dmso@canadalife.com
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